As the New Year Approaches: Reflection and Outlook

At the outset of the annual meeting, the general manager acknowledged all employees for their hard work and remarkable achievements over the past year. While reviewing the gains and losses, the meeting focused on optimizing customer service, setting the direction for development in the new year.

The meeting emphasized several key points: First, it is necessary to clarify job responsibilities, ensuring that team members stay in their proper roles to improve work efficiency. Second, efficient communication is crucial; communication channels should be strengthened to guarantee accurate and timely transmission of information. Third, a communication approach focused on matters rather than individuals should be advocated, promoting collective learning, growth, innovation, and self-management. It also advocated for shaping a team value of “sincerity, kindness, and unity in striving” to enhance team cohesion. Fourth, the importance of consistency was highlighted—whether interacting with external customers or internal colleagues, employees should be sincere and transparent. Through these guidelines, the company aims to scale new heights in the coming year.